Fullfilment Policy

Please read our fulfillment policy carefully to understand our procedures regarding refunds and cancellations.

1. Refund Policy

Eligibility for Refunds:

• Refunds for services (such as design or consulting services) are assessed on a case-by-case basis. If you are not satisfied with a service, please contact our customer service team to discuss your concerns.

How to Request a Refund:

• Contact our customer service team at admin@pixelable.com
• Provide your name, last name, invoice, email address and the reason for the refund request, and any supporting documentation.
• Our team will review your request and respond within 5-7 business days.

Processing Refunds:

• Approved refunds will be processed to the original method of payment within 10 business days.
• You will receive a confirmation email once the refund has been processed.
• Depending on your bank or credit card company, it may take additional time for the refund to appear in your account.

2. Cancellation Policy

Order Cancellations:

• Service cancellations must be requested at least 48 hours before the scheduled service date to be eligible for a full refund. Cancellations requested less than 48 hours in advance will be subject to a 50% cancellation fee.

How to Cancel an Order:

• Contact our customer service team at admin@pixelable.com
• Provide your name, last name, invoice, email address and request for cancellation.
• Our team will confirm the cancellation and process any applicable refunds within 5-7 business days.

Partial Cancellations:

• If only part of an order is canceled, the refund will be processed for the canceled items only.

3. Contact Information

If you have any questions about our fulfillment policy, refunds, or cancellations, please contact us at admin@pixelable.com